Privacy Policy

1. Who We Are

MZBY Signature LTD (“MZBY”, “we”, “us”, or “our”) operates this website and provides fashion products, related services, and customer support through it.

2. Information We Collect

We may collect personal information you provide directly to us, including:

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment and transaction details
• Account login details, where applicable
• Messages, support requests, or other information you send to us

We may also automatically collect certain technical information when you use our website, such as your device type, browser type, IP address, pages visited, and basic usage activity.

3. How We Use Your Information

We may use your information to:

• process and fulfil your orders;
• deliver products and provide customer support;
• send order updates, shipping notifications, and service messages;
• manage your account and website experience;
• process payments and help prevent fraud;
• improve our website, products, and services;
• comply with legal or regulatory obligations;
• send promotional or marketing communications where allowed.

4. Payments

Payments made through our website may be processed by third-party payment providers. We do not store full sensitive payment card details on our website unless expressly stated. Payment processing is subject to the policies and security practices of the relevant payment provider.

5. Sharing of Information

We do not sell your personal information. We may share your information only where necessary, including with:

• payment processors and financial service providers;
• shipping, delivery, and logistics partners;
• website hosting, analytics, or technical service providers;
• professional advisers or legal authorities where required by law;
• service providers assisting us with customer support, operations, or marketing.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the website function properly, remember your preferences, analyse traffic, and improve your browsing experience.

You can control or disable cookies through your browser settings, but some parts of the website may not function properly if cookies are disabled.

7. Data Retention

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining records, resolving disputes, preventing fraud, and complying with legal obligations.

8. Data Security

We take reasonable administrative, technical, and organisational measures to protect your personal information from unauthorised access, misuse, loss, disclosure, or alteration.

However, no online platform or method of electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on applicable law, you may have the right to request access to the personal information we hold about you, request correction of inaccurate information, request deletion where appropriate, object to certain processing, or request that we limit how your information is used.

To make a privacy-related request, please contact us using the details provided below.

10. Marketing Communications

If you subscribe to our newsletter or agree to receive marketing messages, we may send you updates, offers, and promotional content. You can opt out at any time by using the unsubscribe link in the message or by contacting us directly.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those third-party platforms.

12. Children's Privacy

Our website and services are not directed to children, and we do not knowingly collect personal information from children where doing so would violate applicable law.

13. International Use

If you access our website from outside Nigeria, please be aware that your information may be processed and stored in locations where our service providers operate, subject to applicable legal requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or operational requirements. Any updates will be posted on this page with a revised effective date.

15. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

MZBY Signature LTD
Email: help@shopmzby.com
Phone: ‭+234 803 091 6875‬
Location: Abuja, Nigeria.