Returns & Refund Policy

1. Return Eligibility

To be eligible for a return, items must be unused, unworn, and in their original condition with all tags, packaging, and accessories intact.

Returns must be requested within a reasonable period after delivery. Items returned outside this timeframe may not be accepted.

2. Non-Returnable Items

Certain items may not be eligible for return due to hygiene or product nature. This may include:

• Worn or used items
• Items without original tags or packaging
• Final sale or discounted items (where stated)
• Personalised or custom products

3. Exchanges

Exchanges may be offered for size or product issues depending on availability. If your requested item is not available, a refund or store credit may be offered instead.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds are processed back to the original payment method within a reasonable time. Processing times may vary depending on your bank or payment provider.

5. Shipping Costs

Shipping fees are generally non-refundable unless the return is due to an error on our part or a defective item.

Customers may be responsible for return shipping costs unless otherwise stated.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with clear details and, where possible, images of the issue.

We will review the case and provide a suitable resolution, which may include replacement, exchange, or refund.

7. Order Cancellations

Orders may only be cancelled before they are processed or shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process instead.

8. Late or Missing Refunds

If you have not received your refund after confirmation, please first check your bank account again, then contact your payment provider.

If the issue persists, contact us and we will assist you further.

9. Contact Us

If you need to request a return, report an issue, or ask a question about this policy, please contact us using the details below:

MZBY Signature LTD
Email: help@shopmzby.com
Phone: ‭+234 803 091 6875‬
Location: Abuja, Nigeria.