Terms of Service

1. Who We Are

MZBY Signature LTD (“MZBY”, “we”, “us”, or “our”) operates this website and provides fashion products, related content, and customer services through this platform.

2. Acceptance of These Terms

By accessing this website, browsing our pages, creating an account, or purchasing from us, you confirm that you have read, understood, and agreed to be bound by these Terms of Service. If you do not agree, please do not use this website.

3. Eligibility to Use the Website

You may use this website only if you are able to enter into a legally binding agreement under applicable law. By using this website, you confirm that the information you provide is accurate and complete.

4. Products and Availability

We make reasonable efforts to display our products, descriptions, sizing, and pricing as accurately as possible. However, slight differences in colour, texture, or appearance may occur depending on your device screen, lighting, or production batches.

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or update product information at any time without notice.

5. Pricing

All prices displayed on our website are listed in the currency shown at checkout unless otherwise stated. We reserve the right to change pricing, discounts, promotions, and offers at any time before an order is confirmed.

In the event of a pricing error, we may cancel or refuse any order placed at the incorrect price and notify you accordingly.

6. Orders

When you place an order, you are making an offer to purchase the selected product(s). Your order is not fully accepted until payment has been received and we have processed or confirmed the order.

We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to product availability, payment issues, suspected fraud, inaccurate shipping details, or misuse of our services.

7. Payment

Payment must be completed through the payment methods made available on our website at checkout. By submitting payment information, you confirm that you are authorised to use that payment method.

If a payment is declined, reversed, flagged, or not successfully completed, your order may be delayed, cancelled, or put on hold until resolved.

8. Shipping and Delivery

We aim to process and dispatch orders within the timelines stated on our website or communicated during checkout. Delivery times are estimates only and may be affected by courier delays, weather conditions, public holidays, address issues, customs processes, or other events outside our control.

You are responsible for providing a complete and accurate delivery address. We are not responsible for delays or failed deliveries caused by incorrect information provided by the customer.

9. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are subject to our Return Policy. To be eligible, items must generally be unused, unworn, in original condition, and returned within the applicable return period unless otherwise stated.

Certain items may be non-returnable for hygiene, clearance, personalised, or final-sale reasons. Approved refunds are usually issued to the original payment method unless otherwise agreed.

10. Promotions and Discount Codes

From time to time, we may offer discount codes, promotional campaigns, or limited-time offers. Such promotions are subject to their stated terms, validity periods, exclusions, and availability.

We reserve the right to modify, suspend, or withdraw any promotion where necessary, including in cases of abuse, misuse, technical errors, or suspected fraud.

11. Accounts

If you create an account with us, you are responsible for maintaining the confidentiality of your account details and for all activities carried out under your account.

We reserve the right to suspend or terminate accounts that contain false information, violate these Terms, or are used in a way that may harm our business, website, or other users.

12. Acceptable Use

You agree not to:

• use the website for unlawful, fraudulent, or harmful purposes;
• attempt to gain unauthorised access to any part of the website or its systems;
• copy, scrape, reproduce, or exploit website content without permission;
• upload malicious code, spam, or anything that disrupts the website;
• misrepresent your identity or provide false order or account details.

13. Intellectual Property

All content on this website, including but not limited to logos, branding, product images, graphics, website layout, designs, text, and other materials, belongs to MZBY Signature LTD or is used with permission.

You may not reproduce, distribute, modify, republish, sell, or use any part of our content without our prior written consent.

14. User Content and Feedback

If you submit reviews, comments, suggestions, images, or other content to us, you confirm that you have the right to do so and that your submission does not violate any third-party rights or applicable law.

By submitting such content, you grant us a non-exclusive, royalty-free, worldwide licence to use, display, reproduce, adapt, and publish it for business, marketing, or service-related purposes.

15. Third-Party Services and Links

Our website may contain links to third-party websites, apps, couriers, payment processors, or external services. We do not control and are not responsible for the content, policies, availability, or actions of third-party services.

16. Privacy

Your use of our website is also subject to our Privacy Policy. By using the website or placing an order, you understand that certain personal information may be collected and processed for order fulfilment, customer support, account management, fraud prevention, legal compliance, and service improvement.

17. Disclaimer

This website, its content, and all products and services made available through it are provided on an “as is” and “as available” basis to the fullest extent permitted by law. We do not guarantee that the website will always be uninterrupted, error-free, secure, or free from harmful components.

18. Limitation of Liability

To the fullest extent permitted by applicable law, MZBY Signature LTD shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, data, business, goodwill, or opportunity arising out of or related to your use of this website, your purchase of products, or reliance on any content made available through the website.

Nothing in these Terms excludes liability that cannot be lawfully excluded.

19. Indemnity

You agree to indemnify and hold harmless MZBY Signature LTD, its directors, officers, employees, affiliates, and service providers from and against claims, liabilities, losses, damages, costs, and expenses arising from your misuse of the website, breach of these Terms, or violation of any law or third-party rights.

20. Suspension and Termination

We may suspend, restrict, or terminate your access to the website or related services at any time if we believe you have violated these Terms, acted fraudulently, or created risk or harm to us, our users, or third parties.

21. Changes to These Terms

We may update these Terms of Service from time to time. Any changes will become effective once posted on this page. Your continued use of the website after updated Terms are posted means you accept the revised Terms.

22. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria, without regard to conflict of law principles.

23. Contact Us

If you have any questions about these Terms of Service, please contact us through the contact details published on our website.

MZBY Signature LTD
Email: help@shopmzby.com
Phone: ‭+234 803 091 6875‬
Location: Abuja, Nigeria.